In order to prevent injury and any harm from any product, it is important that you PATCH TEST ALL products. To test, use a small area of the skin and wait 48 hours before using. If any irritation is caused then you must not use the product.
The LED light within the lid may turn off at times - as lights do. If this occurs push the lid into the gloss tube with a light added force in order to turn the light back on. Any further issues please do not hesitate to contact us!
We do not issue refunds on items you yourself have damaged.