These products are not vegan, despite the labelling on the boxes, this due to a manufacturing error. This explains the disclaimer within the title and is your responsibility to acknowledge.
In order to prevent injury and any harm from any product in general not just this, it it is important that you test in a small area of the skin and wait 48 hour before using. If any irritation is caused then you must not use the product.
The LED light within the lid can sometimes turn off (not often) as lights do, when this occurs push the lid into the gloss tube with a light added force in order to turn the light back on.The light is not broken, it is only off.
We do not issue refunds on items you yourself have damaged.